Uber and WhatsApp launched cooperation on Thursday (December 2), allowing users to book cab rides using the messaging network. Using the newly introduced WhatsApp Chatbok for Uber, customers will be able to book Uber rides. The Chatbot will be operational by next year, according to the companies.
Uber will launch its Whstapp cab booking service in Lucknow first, followed by New Delhi. The ride-hailing platform Uber is launching a first-of-its-kind worldwide project. Riders will no longer need to download or use the Uber app as a result of this integration, according to the business.
“We want to make taking an Uber trip as simple as possible for all Indians.” IANS reported Nandini Maheshwari, Senior Director, Business Development, Uber APAC, as saying, “We are thrilled about this global-first integration for Uber and look forward to expanding it out across India.”
Here’s how to use WhatsApp Chatbot for booking Uber:
Step 1: Users can book rides via WhatsApp using one of three methods: Scanning the QR code, clicking the direct link, or sending a message to Uber’s Business account number are all options.
Step 2: After that, users will add the pickup and drop-off locations.
Step 3: Users will be shown the fare and expected arrival time of the cab in the next step. Passengers will also receive information such as the driver’s identity and the cab’s license plate. Passengers would be able to track the cab without revealing their identities.
Additionally, WhatsApp users will get access to an ’emergency button that may be used in the event of an emergency during the trip. When a passenger presses the emergency button, a member of the customer care team will contact them.
Both existing and new Uber users can take advantage of the newly introduced service. Nothing will change for the ride-hailing firm’s driver-partners, according to the corporation. This implies that they will continue to work in the same manner as before.
According to Uber, the service would be available only in English at first. According to the article, the ride-hailing company may soon launch the service in other Indian languages.